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Jeffery S. Prough is the visionary who founded Critical Signal Technologies, Inc. in 2006. In addition to owning the company along with other strategic investors, Jeffery serves as its CEO and President. A Detroit native, Jeffery’s career has focused on keeping people connected and safe, working in the security, alarm and communications industries. In 2011, Jeffery was a semifinalist of the 2011 Ernst & Young Entrepreneur of the Year award.
Prior to forming CST Jeffery was President of one of the country’s largest independent security companies, Guardian Alarm Company, and President of their three subsidiaries Guardian Armored Security, Guardian Guard and Guardian Medical Monitoring. As Guardian entered into the arena of health care Jeff was instrumental in securing a Medicare license to operate as a Home Health Care Agency. He worked to secure and enhance many Tele-Health related patents during that time. Prior to his leadership at Guardian, Jeffery was President and Chief Operating Officer of Ram Broadcasting Corporation, acquired by a large communications company, for over 13 years.
Jeffery is leading CST on its path to national prominence, which will see it serve all 50 states by the end of 2008. Today there are over 75 million people in America identified as needing one or more of then unique services CST provides. Says Jeffery: “With health care costs soaring the Medicare and Medicaid funds being stretched to try and serve those in need, not to mention the effect the baby boom generation will have on the health care system, CST is an important solution to this national crisis”.
Considered to be an innovator and motivational leader Jeffery has been recognized with numerous industry related awards and was also recognized by Crain’s Detroit as one of the Best and Brightest business leaders. Jeffery is also a nationally recognized speaker who each year addresses audiences both inside the various trade associations and outside to various companies and groups across all types of companies and civic groups. He has lectured on a number of topics including customer service, motivational topics, business and personal development. Jeffery, his wife, Elizabeth, and their two children are active in numerous charitable and community based organizations.
Tom joined CST in July, 2007 to head the Operations, Computer Technology and R & D. Prior to joining CST, he worked with Jeffery Prough as the Director of Technology at Guardian Security Services for more than nine years. There, Tom’s key areas of responsibility focused on large job engineering, voice/video central monitoring, center technology and staff, R&D of new products and services, IT development and technical support teams.
Tom also worked with Jeff and Marguerite Linteau in the operations and equipment development for the Medical Monitoring Division from its inception at Guardian. Prior to Guardian, he worked in health care for the Detroit Medical Center (DMC) for thirteen years in various roles including IT management at the corporate offices, Grace and Huron Valley Hospitals. Responsibilities included IT site management, large capital budget project management, recruiting, team building, managing a highly effective staff, and continuous improvement within the health care business environment. He also worked at the DMC in a number of Finance department roles at Harper-Grace Corporate.
Tom graduated with BS and MBA degrees from Central Michigan University beginning his career at Faygo Beverages in manufacturing and Operations Management. He is married with two daughters.
Mark joined CST in 2011 to oversee the financial and administrative areas of the Company. Mark has 25 years of progressive experience including public accounting and industry.
Prior to joining CST, Mark was CFO at Asset Acceptance Capital Corp., a business services/specialty finance company located in Warren, Michigan. Mark joined Asset Acceptance in 1998 when it was a $10 million privately held company.
Over the next 10 years, the Company grew to $370 million and expanded adjusted EBITDA from less than $5 million to $170 million. He worked closely with the private equity partner for more than seven years and operated as the Company’s first public company CFO from the IPO in February 2004. Additionally, Mark has 13 years of public accounting experience serving entrepreneurial minded businesses in a variety of industries. Mark was a partner at the national accounting firm, BDO prior to joining Asset Acceptance.
Mark received his undergraduate degree in accounting from Michigan State University and his MBA from Walsh College. Mark became a Certified Public Accountant in 1987 and is a member of the American Institute of Public Accountants and the Michigan Association of Certified Public Accountants. Mark previously served as a Board Member and Treasure of Big Brother Big Sisters of Metropolitan Detroit.
Kathey joined Critical Signal Technologies, Inc., in January, 2007. She has been in the Accounting field for approximately 22 years. She has been with Critical Signal Technologies for the past year and a half and prior to that worked for eleven and one half years as Finance Director/Chief Financial Officer for the Music Hall for the Performing Arts, six and one half years as Assistant Controller/Controller for PASS Sports, a large regional cable sports network, and three years as an Auditor and Senior Auditor at Dupuis and Ryden, P.C., a full service CPA firm.
While in public accounting she specialized in auditing not-for-profit organizations, including healthcare organizations, as a result of holding a co-op position in college at the Urban League of Flint. Kathey has very strong financial and computer skills and has demonstrated expertise in creating efficiencies through audits and analysis, as well as application of thorough knowledge of accounting principles and procedures. She graduated in the top 5 of her class at Swartz Creek High School with a 3.91 G.P.A., received her Bachelor of Science Degree in Accounting at Ferris State College, magna cum laude, with a 3.62 G.P.A., and received her C.P.A. license in the spring of 1987. She is currently a registered member of the Michigan Association of Certified Public Accountants. Kathey and her husband, Steve, reside in Northville, MI, where she enjoys spending time with their two dogs, Bella and Lucy, and also enjoys running in road races with an emphasis on marathons — she has completed 14 to date.
CST your Link to Life has been the Corporate Partner for the N4A for many years and proud to bring the Innovation and Achievement awards to their annual conference. He brings excitement and fresh ideas to his Agency partners in 12 states.
He and his wife Kelly are graduates of Michigan State University. They have two sons, and currently reside in Plymouth, Michigan. Joshua’s professional career has been dedicated to keeping older adults independent with the dignity and respect they deserve. Prior to joining CST in 2007, he was the Director of Physician Relations for a respected Detroit area Medicare Home Health Care Agency.
Josh has achieved the professional designation of Certified Senior Advisor. This designation indicates successful completion of a comprehensive study program and proctored exam on the physiological, psychosocial and financial aspects unique to older adults.
He is well known and respected by Area Agencies on Aging across the Nation. He is an advocate for older adults and regularly volunteers his time to charitable organizations and causes.
His extensive knowledge and creativity across all of our business channels helped him advance to Executive Director in 2012. This is his third promotion during his 5 years at CST your Link to Life.
Heather Sellar joined CST your Link to Life in August of 2009. Previously, she spent several years in the Banking and Mortgage Industry, most recently as a department manager for a wholesale mortgage company. She holds a Bachelor of Liberal Arts degree from Wayne State University in Detroit, Michigan.
Heather has achieved the professional designation of Certified Senior Advisor. This designation indicates successful completion of a comprehensive study program and proctored exam on the physiological, psychosocial and financial aspects unique to older adults.
In her initial role with CST-LTL, Heather was the Contract Administrator for Government Funded Programs, offering inside support to the Sales Team and was responsible for processing contract and credentialing paperwork, as well as seeking out new funding opportunities. In January 2011, Heather was promoted to Regional Sales Manager, Southwest and has relocated to Austin, Texas. In January 2012, Heather returned to Michigan as she was promoted to Director - Customer Support and Retention. Where she oversees our Customer Support and Retention team.
Noelle Barber graduated in 2000 from the University of Toledo with a Bachelors Degree in Science with a focus on Pharmaceutical Sales. Noelle joined the CST family in May of 2007. She is dedicated to making a difference in people’s life. Noelle was very excited to be asked to join the CST team. “It was an opportunity to mix my pharmaceutical sales degree with technologies available to keep seniors independent.” Noelle strongly believes that tele-health and other technologies that allow people to remain independent in the comfort of their own home are and will continue to play a cost effective part in the healthcare model of the future. Noelle and her family are excited as she takes on the new eastern territory. It is important that everyone has access to the services that can maintain their independence. Prior to coming to CST Noelle served as an account manager with Filterfresh Coffee in both Ohio and North Carolina. She also served as a sales manager for Wyndham Hotels in New Orleans where her attention to detail and personal service and was contagious with the team. She is actively involved in many associations dedicated to advocacy and safety of the senior population.
Marie Thomas joined CST your Link to Life in 2012. She graduated from the University of Michigan and has a varied background of sales experience. Marie previously worked as a self employed interior decorator, as well as an advertising consultant in the newpaper industry. Marie carries with her a strong desire to help the senior population remain independent, safe and secure while at the same time retaining their sense of dignity in all ares of their life. She is responsible for maintaining and promoting relationships with current accounts and generating new account growth and support throughout the Midwest.
Mari Scrutchins came to CST-LTL in July of 2009 with 16 years of experience in both hospital programs and PERS sales management. Mari’s background includes employment with Fortune 500 Companies such as Philips Lifeline and Medtronic and has a Bachelors degree from Clark Atlanta University and a Masters Degree from the Pennsylvania State University. Mari started as National Account Manager for Multi-Tenant, Partner Programs. In July of 2011, Mari was promoted to Regional Manager – South. In her new position, she will be targeting and generating new subscriber growth through new and existing accounts across all channels. In addition, she will be responsible for developing long term relationships with existing accounts and prospects that promote and supports retention of the current customer base while continuing to grow business.
Heather Robertson joined CST your Link to Life in March of 2011. Previously, she spent 13 years in the direct marketing Industry. Heather started with CST as Executive Sales Administrator, directly with sales team to increase efficiency and communication, and serving as the liaison for all sales and marketing issues. In January 2012, after proving herself to be an extremely critical component to our many partnership programs and showing an impressive ability to manage and deploy key strategic initiatives at a high level, Heather was promoted to Executive Administrator – Customer Support and Retention where she will be focused on each Government Funded Program and Managed Care Organization partners.
Ed Smith began his career with Link to Life in November of 2001, first working as an Operator and later Shift Leader on the Overnight Shift. After two years, he was given the opportunity to work with the Installation Order Administration Team, coordinating the Installations and Servicing of the equipment with the representatives in the field.
Due to his strong organization and leadership skills, Ed was promoted to the position of Care Center Supervisor, overseeing employee productivity, complaint resolution, and quality control. Ed has overseen the day-to-day operations of the Massachusettes Branch of CST-LTL for six years.
Ed transitioned to the role of Executive Administrator of Customer Support and Retention in February 2012. Utilizing his wealth of knoweldge gained from a decade of service in the PERS Industry, he has begun working with CST’s Authorized Providers, Hospital Programs, and Multi-tenant Facilities to foster success and the continued growth of their various programs.
A Self-taught 3D Artist and Programmer, Ed has begun working on various Digital Media projects and Applications from his Becket, Massachusettes home, where he and his wife raise their two children.
Linda brings an impressive background to the team at CST. In previous roles working with Jeffery Prough, Linda has held positions ranging from Assistant to the President, to Accounts Payable/Receivable Auditor, to IS Developer. Based on her extensive experience in accounting, IS development, software training, team leadership, customer service, and business management, Linda was the perfect candidate to head up the Operations of CST. In this capacity, she oversees a team of professionals who work to compile and process monthly billing and related adjustments, manage the details of all Agency, Organization, and Distributor contracts, development and design of all vital corporate reports, and a variety of other functions that maintain a smooth workflow within the organization.
Leilani Garripee began her career with CST, Your Link to Life in June of 2008. At that time she was a Billing Specialist overseeing several areas of the daily functions of the Billing Department.
In September of 2009, she was promoted to Lead Billing Specialist and given the opportunity to help train and motivate the ever growing Billing Department staff.
In January of 2011, she was promoted to Billing Supervisor, and oversaw the department as a whole, mainly focusing on the Government funded and Medicaid areas.
In April of 2012, she was promoted to Billing Manager and is now responsible for all aspects of Billing. She is constantly working on discovering new ways to make the department run more efficiently, while still maintaining the highest level of customer service and accuracy.
Leilani is a Certified Medical Biller, and is continuously seeking new challenges and new learning opportunities.
When not at CST, she enjoys spending time with her son.
Doug joined CST in July, 2008 as the Multitenant Project Manager. Prior to joining CST, he worked with Tom Reddy as the Tech Support and R & D Manager at Guardian Security Services for more than 12 years.
Starting as a temporary employee working 5 years as a service technician, 4 years in IT, and finally as Technical Manager Doug's key areas of responsibility focused on R & D for new technologies, tech support and training for field technicians.
He is married with a stepson and 2 step daughters.
Jamie’s career started within the PERS industry in 1998, as a Care Center Representative. Due to her strong leadership skills and previous call center experience, she very quickly transitioned through the roles of Lead Operator, Trainer, Supervisor, and was promoted to Care Center Director at Link to Life in 2001. Jamie has her Masters Degree in Social Work from the University at Albany, where her concentration was in Management.
With the integration of Critical Signal Technologies and Link to Life, Jamie now oversees both Care Centers in Pittsfield, MA and Farmington Hills, MI. With her background in customer service and social work, she promotes and expects a sense of quality and customer care like no other!
Jamie has achieved the professional designation of Certified Senior Advisor. This designation indicates successful completion of a comprehensive study program and proctored exam on the physiological, psychosocial and financial aspects unique to older adults.
Jamie has a passion for volunteer work and has served on the Board of Central Berkshire Habitat for Humanity as Vice President for many years. She is an active member and volunteers her time with the United Way, American Heart Association, and the American Diabetes Association. In addition, she continually seeks ways to continue her education by taking various leadership courses. She has recently relocated to Michigan and is enjoying her new surroundings with her two small children and husband.
Ann Bullet began her career with CST your Link to life in the fall of 2006 as a second shift Care Center Representative. A little more than a year later she was moved to the order administration team where she provided support and coordination with PERS installations between the area technicians and the subscribers. In November of 2008, she was transitioned into the role of Care Center Trainer. With the merger of Critical Signal Technologies and Link to Life, Ann was promoted to Care Center Supervisor along with enhancing her role as trainer to include company wide and customer training.
Ann has a Bachelor of Arts degree in Hispanic Languages and Cultures with a concentration in Education from the University of Massachusetts Amherst. After spending a semester abroad she received her Spanish fluency certificate from the University of Granada, Granada Spain.
In February 2010, Ann relocated from her home town of North Adams, Massachusetts to join the Care Center Team in Farmington Hills, Michigan.
Erika Cortes joined CST your Link to Life in July of 2008. Prior to working with CST-LTL, Erika held a position in Maryland, as a Lead Customer Service Representative. Erika began her career with CST-LTL as a Care Center Representative answering medical alarms, taking great pride in caring for the elderly and responding appropriately to their needs.
In June 2009, Erika was promoted to Telehealth Coordinator. As the Telehealth Coordinator she worked closely with the Clinical Director to assist in developing protocols and procedures for the growing Telehealth Program. In June 2010 Erika was promoted to Care Center Supervisor, where her primary focus became training and mentoring new Telehealth Team Members, but also ensuring all team members strive towards and exceed our goal of being the best Care Center in the industry.
Erika enjoys spending time with her family and friends. She plans on learning how to customize her 1966 El Camino, along with her husband, in the hopes of displaying it at local car shows.
Jeanne was hired for a Supervisor position with Link to Life in April of 2007 with almost 17 years of previous experience as a supervisor at KB Toys Headquarters. Jeanne’s background at KB Toys included employment in several different departments before getting promoted to Supervisor of the Support Center in 1990. During her career, she specialized in external customer support and technical services.
Jeanne is a die hard Red Sox fan and often travels the country attending games at various stadiums. She has an Irish Setter named Finnegan and enjoys her daily walks with him in the beautiful Berkshires!
Marla started with CST your Link to Life in June of 2007, after a 28 year career as a Paramedic and Paramedic Supervisor, serving the city of Detroit as well as the surrounding counties. She currently holds and continues to maintain her Paramedic licensure.
Due to her strong work ethic, medical background, and prior supervisory experience, Marla was promoted to Care Center Supervisor in April of 2008. She played a key role in working with the Clinical Director and starting the TeleHealth Monitoring platform at CST. Marla currently is the primary 2nd and 3rd shift Supervisor, responsible for ensuring quality service after normal business hours.
On her off time, Marla enjoys landscape gardening, painting, boating, particularly enjoys sports and is an avid Red Wings fan!!!
Ms. Kukowski has a broad background in sales, marketing and program management. A graduate of the University of Wisconsin, Ms. Kukowski began her career with Aurora Health Care, where she worked with the Visiting Nurse Association of Wisconsin and was most recently by Health Watch Inc. Ms. Kukowski is dedicated to excellent customer service and proactively supporting her client’s changing needs: “I am committed to not just meeting, but exceeding my clients’ wishes. I am always looking for opportunities to help my clients expand their customer base and provide customized solutions.
Alex Prough joined CST your Link to Life in March 2012. Alex focuses on CST’s strategic partnerships in the home health market. These partnerships center on care transition and readmission management programs designed for both Medicare-Certified home health agencies and Private Duty home care companies.
Prior to CST, Alex worked in an outside sales capacity for the Corporate Accounts Group at Bay Alarm Company in Northern California. Alex was responsible for growing and managing relationships with key clients consisting of mid to large sized corporations and large-scale nonprofit organizations.
Alex graduated cum laude with a Bachelor of Arts degree from Bowling Green State University. During his collegiate career, Alex worked part-time on an array of project and event coordination efforts for CST your Link to Life.
Marguerite has devoted her life to keeping people independent, with over 20 years experience in homecare and hospice. This opportunity is part of a personal journey for Marguerite, who approaches this challenge with both energy and expertise.
Marguerite Linteau is a married mother of two with over 27 years experience in Healthcare, nursing, sales and operational management. As a young child she dreamed of being a nurse and making a difference. She attended nursing school and graduated in 1981 from Kellogg Community College in Battle Creek, Michigan. She began her nursing career with seven years at Hutzel Hospital in Detroit, Michigan, and then relocated her family to Dallas Texas to work in infusion therapy, which was at the time a revolutionary new technique. Marguerite recognized that homecare was both more economical, often more effective, and greatly preferred by the patient, and this became the focus of her career. Marguerite’s pioneering spirit and management strengths brought her to management positions with several start up homecare and Tele-Health companies, each time providing rapid growth for her company, shareholders and investors. Prior to joining CST, Marguerite was General Manager of Guardian Medical Monitoring in Southfield Michigan for seven years.
Marguerite is passionately focused on ‘aging-in-place’ technologies and services: “Tele-Health allows people to remain independent in the comfort of their own home while not compromising security and life safety. The equipment provides peace of mind for the client, family and caregivers. It is a more cost effective healthcare solution. Having Tele-Health allows for high quality healthcare to be provided to all, because when done right, the cost is taken out of the equation. For years part of the difficulty in achieving equitable access to healthcare has been that the provider and the recipient had to be present in the same location at the same time. Recent advances in technology have created unprecedented opportunities for overcoming this because healthcare can now be delivered differently.”
She has been involved in Public speaking events on a local and national level on all kinds of home health care and Tele-Health initiatives. Marguerite is very involved in her community, volunteering with for local groups and raising money for Meals On Wheels, the American Heart Association and the American Cancer Foundation among her many charitable endeavors. She is also a corporate committee member for the Senior Alliance in Wayne Michigan.
Katie started her career at CST, Your link to life in August of 2009 as a Care Center Representative. Her enthusiasm and care for our subscribers helped her quickly advance to the Order Administration team where she worked closely with the technicians and case managers to assure all new orders were processed quickly.
In July of 2010 Katie was promoted to Installation Coordinator where she managed the communication between the outside technicians and the internal staff. In March of 2012 Katie advanced to Care Center Supervisor, overseeing The Order Administration Team. Ensuring installations are performed timely and with high quality.
Most recently, Katie has taken on the task of Project Manager for the Home Care Connect initiative. She works directly with Home Health Agency’s on training and implementation to ensure a smooth roll out, as well as handling all customer service needs and operational requirements. She is excited to be a part of such a key program that has proven to not only reduce hospital readmissions but also improves patient care.
Katie has a background in Psychology which she studied at Michigan State University. She continues to be an avid MSU sports fan. During her free time Katie enjoys traveling, volunteering at the Michigan Humane Society, and spending time with her 2 nephews.